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Shipping

When will my item ship?

Orders generally dispatch the following business day, but during peak periods that time may be delayed by a day or two. You will receive parcel tracking information when your package dispatches.

How much does delivery cost?

Delivery within Australia (door to door) is included in the price.

Delivery for all other destinations is calculated at the checkout.

Can we pick-up our product?

Our pick-up location is based in our Brisbane workshop at Sumner. 

So we can ensure your order is ready, please contact us prior to arrange a pickup. Our pick-up times are Mon-Fri between 9am-3pm, excluding public holidays.

The workshop address is Unit 14, 11 Forge Close, Sumner, Qld. 4074

How can I track my order?

Buyers will receive full tracking information by email and/or text message and be able to trace the delivery online with a unique tracking number.

Can I change my shipping/delivery address?

We are unable to change the shipping/delivery address once orders have been dispatched and allocated a tracking number. Buyers have the full responsibility to provide us with the correct delivery address on the checkout page before payment. Any changes to address after checkout will not be considered as valid. A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address.

Can I choose which courier my parcel will be delivered with?

No. Your item will be sent via courier or Australia Post depending on its size and weight.

How long does delivery take once order has been shipped?

Australia - East Coast: you can expect to receive your item within 5-10 business days.

Australia - S.A., N.T., W.A., Tas: you can expect to receive your item within 5-15 business days.

USA & Canada: you can expect to receive your item within 5-15 business days

EU & UK: you can expect to receive your item within 10-15 business days

All other destinations: you can expect to receive your item within 10-15 business days

For all destinations, you'll conveniently be able to track the delivery online.

Payments

What payment methods does Dynamoto accept?

Dynamoto accepts Mastercard, Visa, Paypal, Afterpay, Zippay, and Latitude Pay.

Can I split my payment?

Split payments are not available at this time. However we do offer multiple buy now, pay later options such as Afterpay, Zippay and Latitude Pay.

I have a discount code. Why will it not work?

The discount code could be invalid or expired. If you believe this may be a mistake, you can contact us at contact us

(Australia only) Do your prices include GST?

Yes, our prices include GST.

My Order

Did my order go through?

To confirm your order was successful, you should check your email for a confirmation email. For further assistance, please contact us at contact us to confirm your order.

Can I cancel my order?

We can only cancel your order and provide a full refund before the item has been dispatched (the tracking number allocated). After the item has been dispatched, we are unable to cancel orders. Our 14 Days returns process will need to be followed in these instances.

My payment is not going through

If your payment was declined during checkout: 

• Check your card number was correctly entered and has sufficient funds 

• Contact your bank to ensure there are no holds/blocks placed on the card 

• If this does not resolve the issue, please contact us at contact us

If your payment has been declined by a Buy Now, Pay Later option please contact them directly.

Warranty and return policy

All Dynamoto products are warranted for 10 years from date of purchase for private household use with the original owner.

Dynamoto are proud to offer a 30 Day Money Back Guarantee return policy on all purchases.

The full Warranty and return policy can be found here: https://dynamoto.com.au/pages/warranty-return-policy

When will I get my refund?

If your order is cancelled before the item is dispatched, the refund will be provided within 1 working day. For an item that is returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our workshop personnel.

Dynamoto Stands

How do I know what stands I need for my bike?

Our stands give you the best user experience - full range of movement in any horizontal direction - by combining a Rear Stand with the Front Stand. This is what the vast majority of our customers choose. However, you can buy the Front and Rear Stands by themselves. You can safely use just a Rear Stand by itself, but we find customers who buy just a Rear stand usually come back and purchase the Front stand.

To use the Front Stand, the bike must be already supported by a Dynamoto Rear Stand. To use a Front Stand without a rear stand would be unsafe.

Does my bike need any additional fittings or hardware to work with the stands?

The Front Stand and the Single-sided Rear Stands require nothing to be added to the bike.

The only additional hardware required is in the case of the Double-sided Rear stand, which requires a pickup spool (also called a pickup bobbin or cotton reel) mounted to the swingarm on both sides. The hooks either side of the Double-sided Rear Stand lift the bike via the spools in the swingarm. Spools are a common accessory, available from your motorcycle dealer (OEM), or aftermarket. There are many different spools available, so make sure you get the correct ones for your bike. Your Dealer can advise if you are unsure.

If I change my bike, do I need a different stand? What other bikes will my stand work with?

The Front Stand is universal and will work with virtually any bike that has a tyre not less than 90mm wide.

The Double-sided Rear Stand works on bikes that have a conventional (twin-spar) swingarm and a pickup spool (also called a pickup bobbin or cotton reel) mounted on both sides of the swingarm. This the most common type of motorcycle swingarm; for example, if you have stands that you bought for a Yamaha MT-09, and buy a KTM 1290 Super Adventure, you do not need to change stands. The stands for those bikes are exactly the same product.

The Single-sided Rear Stand also suits a wide range of bikes, but must have a single sided swingarm with a large central hollow in the bike’s rear wheel hub. The Single-sided Rear stand is easily adapted to work with different makes and model of bikes, by simply changing the spindle that interfaces with the hole in the hub. For example, you can easily change a BMW R1250 rear stand to a Ducati Panigale rear stand by simply swapping the spindle. Again, you do not need to change stands.

Some BMW R-series bikes have the rear wheel hub on the left hand side of the wheel and some have the rear wheel hub on the right hand side of the wheel. Which stand do I need for mine?

The earlier R1200 bikes and the current R9t have the rear wheel hub on the right hand side of the wheel (looking from behind the bike, in the direction of travel). These bikes require the ‘Right hand’ version of the single-sided rear stand.

The other versions of the R-series bikes require the ‘left hand’ version. We always check with the customer before building their stands whether their bike is a left-hander or a right-hander.

Will your stands work with my bike? Or ‘Why our stands won’t work with your bike’.

The Front Stand is universal and will work with virtually any bike that has a tyre not less than 90mm wide. But the Front stand must be used in conjunction with a Dynamoto Rear stand. To attempt to use a front stand by itself would be unsafe. 

The Single sided rear stand requires the bike to have a single-sided swingarm with a large central hollow of a specific diameter that matches the spindle of the stand. We have (swappable) spindles for most single-sided swingarm bikes: BMW, Ducati, MV Agusta, Honda, KTM, Triumph.

The Double-sided Rear Stand works on bikes that have a conventional (twin-spar) swingarm and a pickup spool (also called a pickup bobbin or cotton reel) mounted on both sides of the swingarm.

Bike that are listed in our drop down bike selector lists are those that work with our stands, with some provisos. Questions you can ask yourself on whether the stands will work with your particular bike are

Can I fit spools to the swingarm of the bike, either in the tapped holes provided by the bike manufacturer, through the rear axle, or some other way?

Will the exhaust pipes of the bike interfere with the rear stand?

Will the bodywork of the bike interfere with the rear stand?

Will the rear mudguard of the bike interfere with the rear stand?

Does the bike have side panniers or bags that will interfere with the rear stand?

Your stands are more expensive than similar looking products. Why is that?

There are many reasons why our stands seem significantly more expensive than some similar-looking products on the market. The answer is in the term ‘similar-looking’. ‘Looks’ is where the similarity of our product to all other products ends. 

We made the decision at the start that we wanted our product to be the best and the most innovative solution to the challenges of manoeuvring and storing large, heavy motorcycles. We believed, and have been proven correct, that there is still a yearning for high-quality and high-performing products in this market. 

The key to our product is the unique wheels which provide the obvious advantage over conventional stationary ‘paddock’ stands, but also vastly better performance, versatility, and user experience over all other motorcycle manoeuvring/storage devices, all of which use swivel casters. Compared to conventional swivel casters (which have virtually ‘nil’ cost), our wheels are highly engineered, manufactured with complex multi-stage processes, using high performance materials. Put simply, high quality in design and manufacture costs money. But they perform at a very high level, are maintenance free, and last a very long time. Just like what we want from our motorcycles. 

The gauges and grades of material we use are far heavier than ‘similar looking’ products, but this was done for a reason – to simply make a product that lasts, has no ‘flex’ so the customer feels safe and enjoys using. Forever. 

Our product is a number of steps forward along the innovation path from where other motorcycle ‘stands’ have stood still for decades. In the realm of vehicle manoeuvring and storing, the Front Stand is gob-smackingly simple, but simply unique. The ability to move the front of the bike independent of the rear with two compact, separate devices was a game changer.

Ours is the only stand on the market that has a feature to help prevent the inadvertent unloading of the bike from the dolly. The Double-sided Rear stand has the option of using the ‘Closed Loop’ outrigger to make the act of engaging the stand with the bike a lot easier and safer.

So, what’s with those funny wheels?

Revolutionary omni-directional wheels - DESIGNED and MADE in Australia and PROVEN over years in demanding industrial applications. Under every Dynamoto stand sit Rotacaster Omni-directional wheels. Tough and durable, these unique wheels are designed for the most demanding industrial applications.   

* ENGINEERED COMPOSITE CONSTRUCTION is robust but polyurethane roller still gentle on floor surfaces. 

* Omni-directional wheels with a FIXED AXIS are not deflected by expansion joints, cracks, or tile grout lines. 

* Omni-directional wheels with a fixed axis allow the load to be SAFELY levered or pivoted off the wheel WITHOUT AN UNEXPECTED LOAD SHIFT. 

* Omni-directional wheels with a fixed orientation CANNOT MISALIGN and provide INSTANTANEOUS TRACKING in any horizontal direction from a stand-still or when moving. 

* WIDE wheels bridge expansion joints. 

* LARGE DIAMETER wheels mean little effort to move the load

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